Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our services, make purchases, or contact us. This includes:

• Personal Details: Name, email address, phone number, and postal address.
• Pet Information: Your pet's name, species, breed, age, and medical history you share with us.
• Order Information: Products purchased, billing and shipping addresses, and payment details (processed securely — we do not store card numbers).
• Usage Data: Browser type, IP address, pages visited, and time spent on our website.

2. How We Use Your Information

We use the information we collect to:

• Process orders and provide our services.
• Send appointment reminders, order updates, and service notifications.
• Improve our website, products, and customer experience.
• Send promotional emails and offers — only if you've opted in.
• Comply with legal obligations.

3. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for the website to function (e.g., cart contents, session management).
• Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant advertisements (only with your consent).

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, delivery companies, and email platforms that help us operate.
• Legal Authorities: When required by law or to protect our legal rights.

All third-party partners are bound by confidentiality agreements and may not use your data for their own purposes.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with a relevant authority.

To exercise any of these rights, please contact us at riverbrook.hospital@gmail.com.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing registered users. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or concerns, please reach out: